morbihan.co.uk        gîte accommodation        Le Rez ~ Buléon ~ Brittany ~ France

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   Terms and Conditions           


  1. The property at "Le Rez"("the property") is offered for holiday rental subject to confirmation by Ian J. Walker ("the Owner") to the renter ("the Client")
  2. The initial telephone/email booking is valid for 10 working days from the initial contact date. If by this time the deposit has not been received, the letting period in question will return to available status and may be booked by anybody. In order to avoid complication that might occur through such factors as postal delays, if another enquiry is received between the 11th and 14th day inclusive then I will call to confirm your ("the Clients") intentions. The Deposit, if received after the 14th day may be accepted if no other booking has been received but where another booking has already been made then your deposit will not be accepted. It will be returned within a further 10 working days.
  3. A '"refundable service and damage bond" (RSDB) is required for each rental period to provide a fund to cover unforeseen expenses. This is principly for damages and theft. The RSDB less deductions will be returned within 14 days of the completion of the letting period accompanied with a statement showing itemisation of any deductions. Damages, which by virtue of its nature and scale are deemed not to be sufficiently covered by the RSDB will undergo careful evaluation and where appropriate legal action may be taken. The RSDB shall not limit the client's liability to the owner. The RSDB is £75 for up to two weeks, plus an additional £50 per week thereafter.
  4. Failure to provide the final payment and RSDB before the six week deadline date will provide the owner with the right to give written notice of cancellation. However, receipt of payments after this date may be accepted and the dates guaranteed for the clients use if no other booking is secured in the interim period.
  5. The initial deposit will not be refunded for any reason other than stated in points '9' or ' 10'.
  6. Cancellations made within two weeks of the letting period after all payments are made, i.e. deposit, final payment and RSDB, will be treated as follows
    • No refund of final payment or deposit will be made when a transfer to another other letting period is not requested or cannot be agreed upon.
    • 100% of the RSDB will be refunded.
    • If a revised letting period is agreed upon then original payment value is transferred across. No refund will be made for a lower price letting. Higher price lettings would require a supplementary payment.
  7. Cancellations made within six weeks of the letting period after all payments are made, i.e. deposit, final payment and RSDB, will be treated as follows
    • No refund of the deposit and only 40% of the final payment will be refunded when a transfer to another other letting period is not requested or cannot be agreed upon.
    • 100% of the RSDB will be returned.
    • If a revised letting period is agreed upon then original payment value is transferred across. No refund will be made for a lower price letting. Higher price lettings would require a supplementary payment.
  8. Cancellations made prior to the six week deadline date after all payments are made, i.e. deposit, final payment and RSDB, will be treated as follows;
    • the deposit will not be refunded
    • the final payment will be returned in full less a charge of £35
    • 100% of the RSDB will be returned.
    • If a revised letting period is agreed upon then original payment value is transferred across. A refund will be made for a lower price letting. Higher price lettings would require a supplementary payment. The £35 charge would not be applied in such circumstances.
  9. Although I ("the Owner") would not anticipate having to, I reserve the right to cancel any agreed holiday dates prior to the six week deadline date.
    • In the first instance I would offer alternative dates within the same calendar year. If a period with a higher price is arranged then the difference would be need to be paid before the six week deadline of the new letting period. If a lower price holiday is arranged and the full payments already received then any over payment would be returned within 10 working days. If no period could be agreed upon then all payments received would be returned in full. A full refund of all payments will be made if an alternative letting period is not required.
    • No compensation would be paid
  10. If I, ("the Owner") had no option but cancel the holiday within six weeks preceding the start date of the holiday then I would;
    • firstly, offer any alternative available letting period within the same calendar year, at no extra cost irrespective of whether the period may have a higher price. If a lower tariff period is agreed upon then the difference in value would be refunded within 10 working days.
    • Failure to agree a replacement letting period will result in full refund of all payments.
    • No compensation will be paid
  11. The house is thoroughly cleaned to ensure a very high standard is maintained for all Clients who may decide to stay . It is appreciated that in the normal course of events the house will become dirty during a letting period. Having said that, it is expected that the house be left in a 'condition as it was found'. If the condition is cause for concern at the end of the letting period then deductions may be made against the RSDB.
  12. The rental period shall commence at 16.00hrs on the first day and finish at 09.00hrs on the last day. The Owner shall not be obliged to offer accommodation before the time stated and the Client shall not be entitled to remain in occupation after the time stated.
  13. The number of people to reside in the "property" must not exceed nine, or, the discount package group size agreed *, unless the Owner has given written permission.
  14. The Client agrees not to act in a way which would cause disturbance to those resident in neighbouring properties.
  15. The Client shall report to the Owner without delay any defects in the "property" or breakdown in the equipment, plant, machinery, or appliances in the "property", or garden, and arrangements for repair and/or replacement will be made as soon as possible.
  16. Under no circumstances shall the Owner's liability to the Client exceed the amount paid to the Owner for the rental period.
  17. The Owner shall not be liable to the Client:
    • for any temporary defect or stoppage in the supply of public services to the "Property", nor in respect of any equipment, plant, machinery or appliance in the "Property" or garden.
    • for any loss, damage or injury which is a result of adverse weather conditions, riot, war, strikes, or other matters beyond the control of the Owner.
    • for any loss, damage, or inconvenience caused to or suffered by the Client if the "Property" shall be destroyed or substantially damaged before the start of the rental period and in any such event, the Owner shall, within ten working days of notification to the Client, refund to the Client all sums previously paid in respect of the rental period.

    INSURANCE

    You, "the Client" are strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party's belongings, public liability etc., since these are not covered by the Owner's insurance.

    COMPLAINTS

    The property provides a high standard of accommodation. I fully expect that a stay at 'Le Rez' will be an enjoyable and trouble-free experience. However, in the event of any unforeseen problems during a stay, my aim will be to provide a satisfactory solution as quickly as possible. Any concerns or complaints should be directed to myself and not to any persons contracted to work for, or associated with myself.

    Ian J. Walker